Companion prototype - Cult Operations Intelligence Platform (COIP)

What COIP looks like, by stakeholder

Seven roles touch the same underlying event - a late trainer, a broken treadmill, a missed cleaning task - but each one needs a different altitude of information. Click a role below to see their view.

Command Centre - All CentersSample data

HQ / Governance - strategic oversight and exception spotting across the full network.

coip.cult.fit/command-centre
Centers monitored
712
network-wide, live
Avg Center Health Score
81
▲ 2 pts vs last month
Open incidents, now
46
▼ 18% vs last month
Median time-to-resolution
14 min
▼ 63% since Phase 0 pilot

Exception grid - sample of 48 centers

Healthy Needs watching Needs attention

Top alerts right now

CenterRegionIssueAge
Indiranagar 100ftSouth2 trainers absent, no coverage22 min
Powai CentralWest3 equipment down, cluster below1h 40m
Sector 62 NoidaNorthAudit defect rate rising 3 cycles2 days
Anna NagarSouthCleaning task unconfirmed x238 min
KharadiWestOccupancy over capacity, 6PM slot12 min

Operational latency by rollout phase (projected)

South Region - Ops & P&L ViewSample data

Regional / Ops Manager - P&L-linked operational health and escalation visibility across clusters.

coip.cult.fit/regional/south
Region revenue (MTD)
₹3.2 Cr
▲ 6% vs plan
Operating cost (MTD)
₹2.1 Cr
▲ 3% vs plan
Renewal rate
71%
▲ 4 pts vs last quarter
Escalations open
9
▼ from 15 last week

Revenue vs operating cost by cluster (₹ lakh)

Escalations awaiting regional review

ClusterCenterIssueOpen for
Cluster 4Indiranagar 100ftRepeated trainer no-shows2 days
Cluster 2Koramangala 5th BlkFacility capex request4 days
Cluster 4HSR 19th MainMember complaint spike1 day
Cluster 6Whitefield ITPLAudit defect, 2nd cycle6 days

This week's review agenda (auto-compiled from COIP)

  • Cluster 4 health score trending down 3 weeks running - coaching visit proposed
  • Equipment capex request from Koramangala pending regional sign-off
  • Renewal rate up region-wide; Cluster 6 lagging behind cluster average

Cluster 4 (South Bengaluru) - 8 CentersSample data

Cluster Manager - cross-center comparison and audit compliance tracking.

coip.cult.fit/cluster/4

Center Health Score, this cluster

CenterHealth ScoreAudit defects (cycle)Trainer attendanceOpen incidentsTrend
HSR 19th Main92099%0
Koramangala 5th Blk88197%1
BTM Layout85196%1-
JP Nagar83294%2-
Marathahalli79293%2
Sarjapur Road77391%3
Bannerghatta Rd74390%2-
Indiranagar 100ft61585%4▼ ▼

Suggested action

Indiranagar 100ft has been the cluster's lowest health score for 3 consecutive weeks, driven by trainer no-shows and rising audit defects. COIP flags it here automatically rather than waiting for the next scheduled audit visit.

Cult HSR 19th Main - TodaySample data

Center Manager - single view of center health, with the ability to triage issues immediately.

coip.cult.fit/center/hsr-19th-main
92Health Score
Trainer attendance accuracy
99%
automated, facial check-in
Equipment uptime
96%
1 unit down
Today's incidents
2
both assigned

Live incident feed

TimeIssueOwnerStatus
7:12 AMTrainer 12 min late, Studio 2 HIITCenter ManagerEscalated
8:40 AMTreadmill 4 flagged down by usage sensorMaintenanceAssigned
YesterdayWet floor near reception, unmarkedHousekeepingResolved

Equipment status

Treadmill 1-3 Treadmill 4 Treadmill 5-8 Rowers 1-4 Spin bike 6 (due for service) Strength rig 1-2
Buttons above are visual only in this prototype.

Trainer appSample data

Fast, frictionless attendance and schedule visibility in short gaps between sessions.

Good morning, Aditi

Sat, 11 Jul - HSR 19th Main

✓ Checked in

6:02 AM via facial recognition - Studio 2, HIIT Blast

Note from Center Manager

Treadmill 4 is flagged down - please route members to Treadmill 5-8 today.

Today's schedule

6:00 AM - HIIT Blast - Studio 2
18 / 20 booked
8:00 AM - Strength Circuit - Studio 1
14 / 16 booked
5:30 PM - HIIT Blast - Studio 2
20 / 20 booked
7:00 PM - Recovery & Mobility - Studio 3
9 / 15 booked

Facility tasks - tablet checklistSample data

Housekeeping / Maintenance - simple task assignment and completion confirmation.

Cult HSR 19th Main - Facility Tasks

7 / 10 tasks complete today

Unlock & power on - 5:45 AM
Restock towels & water station
Mop studio floors (1, 2, 3)
Sanitize cardio equipment
Restroom check, 12 PM round
Wet-floor sign, near Studio 1Urgent - flagged 8 min ago
End-of-day deep clean
Buttons above are visual only in this prototype.

MemberSample data

Indirect stakeholder - benefits from a center that simply always works.

No dashboard here, and that's the point

Members never see COIP. They see a treadmill that works, a trainer who's on time, and a floor that's dry. Every other view in this prototype exists so this one stays boring - just the ordinary booking screen, with nothing to react to.

Cult App - Book a class
HIIT Blast, Studio 26:00 AM - HSR 19th Main18/20
Strength Circuit, Studio 18:00 AM - HSR 19th Main14/16
Yoga Flow, Studio 39:30 AM - HSR 19th Main7/15